Customer Success Manager
Apply for This Role- Location
- Remote
- Department
- Operations
- Role
- Full-time
- Salary
- $90k - $120k
About this role
We are looking for a Customer Success Manager to be the voice of our borrowers. You will guide new customers through verification and their first loan, answer questions about collateral, LTV, and repayments, and turn what you hear into clear feedback for the product team.
This is a hands-on role for someone who enjoys helping people make confident financial decisions and improving the process for everyone who follows.
What You’ll Do
- Guide customers through onboarding, identity verification, and opening their first loan
- Respond to questions about collateral, loan terms, margin thresholds, and repayments with clarity and care
- Monitor accounts approaching warning thresholds and reach out proactively
- Maintain help-center content and internal playbooks so answers stay accurate and consistent
- Collect and organise customer feedback and share it with product, design, and engineering
- Track response times, satisfaction, and retention, and help improve them
What You’ll Bring
- Experience in customer success, support, or account management, ideally within fintech, crypto, or another regulated industry
- Strong written communication and the ability to explain financial concepts simply
- Comfort working with data and dashboards to prioritise and follow up
- Sound judgement when handling sensitive account and financial information
- Patience, empathy, and a bias toward solving problems permanently
Nice to Have
- Familiarity with digital-asset custody and on-chain transactions
- Experience with support tooling and CRM systems
- Additional languages
What We Offer
- Fully remote role with the flexibility to organise your day around where and when you work best
- Competitive compensation that reflects your experience, contribution, and impact
- Generous time off to rest, recharge, and return with energy and focus
- The equipment and software you need to work effectively, wherever you are based
- A learning budget for courses, tools, books, and conferences that help you grow in your role
- Regular team sessions, shared learning, and opportunities to spend time together
Build With Us
Arvexo is building a clearer, more accessible way to borrow against digital assets. You will shape how borrowers experience the company at every step, learn quickly from their questions, and make a visible impact on an early-stage product.
Ready to apply?
Send your CV and a short note about why this role interests you to hello@arvexo.com.
